The ability to send messages from our sales team, as well at being able view all of their details in 1 place! I have nothing that i dislike about this program it's easy for everyone involved with my business no matter where they are located or what device we use (mobile phone etc).
It has made managing everything so much easier than going into multiple different apps each time you need something done by one person/agent - which used too be very difficult due its how old fashioned some software was back then!!