The pillow feels a little too soft at first, but it gives me enough support to sleep on my side. After 2 or 3 days, the neck/shoulder pain was reduced by about 90%. (I've been using the contour pillow for years and the previous brand is no longer available so this is new to me.) I didn't give it more than 5 stars because I've only had it 3 weeks. This pillow is quite large compared to most contour pillows and doesn't feel as firm. Mention this to make sure you don't judge by looks!
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