The leather of the bag is soft. The backpack distributes the load evenly over the shoulders and fits snugly - there is no gap between the back and the bag. The bag has plenty of extra pockets, and they help organize cables, a tablet, an e-reader or an extra laptop if you need to carry it, although this would make the bag too heavy to carry as a backpack. The bag has a sleeve for attachment to a trolley, which is very practical when travelling. The bag is compact and fits perfectly in the airplane overhead bins. So if you drop the bag, the laptop will get hit. I bought a laptop sleeve from Amazon to store my laptop which offers nice padding and an extra laptop sleeve. This may not always work if you have a laptop larger than 15 inches. The bag would win if it had shoes to stand on. The current bag sits on the skin itself, which affects its lifespan.
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