Not sure if item is new or used. The product came in a plastic wrap in a crumpled and opened box. The product was ok but the presentation gets five thumbs down. When you deliver a product, at least deliver the product in a respectable manner and give the impression that you care about the customer's products. I'm glad the item didn't break because I know it will be a hassle to replace. The product gets an A. very efficient and functional.
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