I like that they are very user friendly when trying new software from them which makes their products easier than other companies' options out there! They respond fast once problems occur too so no issues at all really!! Their customer service department was great also- always helpful whenever we had any questions about our account/needs etc. Nothing bad by far just wish everything would work flawlessly but overall this system works perfectly fine. ! Just try using different programs if available because some things do not transfer properly sometimes (like certain websites) unless your doing something specific differently then others will automatically load up instead without having an option otherwise. !!