I enjoy that it is easy to create an account with this program, they have great support services as well! The layout of their website can be difficult to navigate for beginners; however, once you get used to the format of how things are laid out its not such a big deal. It would be nice if there were more features available to customize your own profile page rather than having everything preset in your dashboard. This allows me to easily keep track of my time spent using this software compared to other projects. With this being an hourly rate accounting service, we often spend large amounts of hours working outside of our normal work day hours. 99% of the information being stored here is correct, but occasionally someone will put something in wrong or miss some detail when inputting data into another tool. We have found this system helpful at keeping us organized since each user only has one "dashboard" like area which makes finding certain tasks easier. The platform is easy to use, has many features that improve efficiency and visibility of KPIs and reporting in general. It would be great if it was more intuitive for non-technical users. We are able to track our performance metrics across all departments with ease. This allows us to effectively manage risk as well as increase productivity by tracking progress against key business objectives.