I had a filament problem but I quickly got another reel that worked perfectly. My first order arrived vacuum sealed, better than any other roll I've ever received, so I was stunned when it broke several times and ended up blocking my Prusa printer's nozzle. Since there were few reviews and they were all good, I decided to contact the company. They quickly sent another roll which was great. I'm not deducting a star because sometimes things happen that are out of the manufacturer's control. Most importantly they came with a great product that I will definitely buy again. The second roll was smooth as glass.
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