We hired vendor for their ability in creating demand, but found that they were extremely knowledgeable across multiple disciplines such as Sales Enablement & CRM management/optimization - Customer Service Management (CSR) optimization / CSRM Optimisation is one area we used them heavily within our organization due to lack availability from internal team members who are experts at this particular process.- Vendor has been able to help us improve upon past processes by utilizing various tools- The amount time savings can not be measured properly only through results seen when implementing new tool set!