As you can see, the rollers don't even reach the left stop. When you feed the strap through the feed wheel, the wheel is not full width, allowing for strapping from the side and then from the rolls. At this point you cannot get it back. The entire mechanism does not move when unwinding. He doesn't move at all. There may be a solution, but it wasn't described in the instructions or on the website. Also, it arrived with a big dent in the tool box, which didn't really matter as it was meant for storage. .Unfortunately I will not take care of the return. I'll deal with it as it is. This is a lot of work and I can't seem to get through the process waiting for a fix. If possible at all. I'm pretty sure it's a design issue. I hope the company will prove me wrong and offer help. In the meantime, I'm "just" saying that paying extra for their busted brake upgrades isn't worth it.
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