If you're having problems with staples not stapling all the way through or staples falling out, turn the stapler over and push the silver circular knob on the bottom of the stapler, and as you do this, the rectangular swivel up above will lift up. Turn the rectangular piece so that the two slits that are distanced wider are on the outside or front of the stapler. Then, try stapling your items again. It works! It really works. I feel like the stapler should be put in this default position before it is mailed to the consumer AND that the stapler should come with an instruction book to give consumers some information about this. This company would probably have far less returns and complaints if they simply included a user manual, but you live and you learn.
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