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829 Review
48 Karma

Review on machineLOGIC by David Ross

Revainrating 5 out of 5

Great Ops and Business Decision Support from MQL

The team at MachineLogic are great! They have helped us with our helpdesk support as well as some business decisions regarding cloud services for my organization's accounting software (B2C).

img 1 attached to machineLOGIC review by David Ross

I had initially thought that they were not going to be able to provide BSS/OSS licensing but after talking about it we realized this was something worth considering given their experience level of providing these types of solutions within larger firms like ours. We do utilize them heavily so having someone who can get things done while being knowledgeable is very important for me personally when dealing directly wtih clients or partners outside of what would normally fall under an internal relationship manager role.

Pros
  • Their attention to detail, ability to understand complicated requirements quickly & accurately both in terms of technical aspects AND customer service issues alike..as such there has been no real downside from working wth MLG thus far other than perhaps cost if you're looking into doing large scale projects where multiple users will need access over time
Cons
  • None