The platform is very user friendly which makes it easy for my students or clients to use the software as well! I really like that you can customize your own workflows so that they fit how YOU want them too! Sometimes when trying out new platforms there are glitches but this has not been a problem in our personal experience thus far. We have had no problems using EaseMyTrucks at all!! It helps me get things done much faster than if i was doing everything manually!! This saves us time because we don't need to do anything manual anymore other then inputting information into our account!! That's what i love about easemytrucks. ! As of right now nothing specific comes up on their service team side! But customer support usually answers questions pretty quick. You should give it a try first hand before deciding whether its something thats going to benefit you or not! Time savings, efficiency gains!! Its worth giving an honest shot since most services will charge outrageous.