I was really satisfied with this product until one day the base broke when I was doing one of my back exercises. I saw on another Best Buy review that someone had broken their base and then they received a replacement base shortly after. I decided to contact their customer support through email and through facebook and I never received anything, they would just say they would give me a response as soon as possible and it’s been weeks and still no reply. If I receive my replacement base then I’ll happily change this review as I was really satisfied with this product.———-*UPDATE*I received a whole new replacement base plus the ropes shortly after writing this review! Which is why I changed it to 4 stars now
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