I have to admit that I really liked this product. When I first got it, it was easy to use. From the box you get a cup, a product consisting of a top and bottom part and 3 wicks. There is a quick start guide on the outside of the box that explains to soak the wick in water for 7-10 minutes. This product will not work without a wick or dry wick. You must use a wet wick. I poured a full cup of water, please make sure the top (with red/blue LED light) is never submerged in water. If you use a tumbler, it usually comes with a protective cap on the top of the tumbler to prevent it from being submerged in water or misused. On mine, after connecting to the power supply, I saw the fog and it worked immediately. The guide explains that sometimes it takes a few minutes for fog to appear. Everything went great on the first day. The next day when I used the product I plugged it in, there was a blue light but never fog. I left it for hours and there was never any fog. Luckily I have a second one where I just replaced the fog roof and after 1 day I can confirm that this new one is defective.
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