I like that they are very thorough when it comes to doing an audit of your documents for you. They will also guide you through any questions or concerns as well. It was difficult at first finding someone who understood how much money we were looking to raise with our round so this helped ease my mind knowing there would be people around me helping us understand what needed to happen next! We had no issues but their customer service is great. The only thing i dislike about them is if you have multiple rounds coming up then after the initial meeting or pitch everyone goes into different directions which makes keeping track hard. This has been helpful because now instead of having one person going back every time asking "are these changes ok?". Now its just easy access to information from anyone involved in the process.