It's easy, it does its job well even when you don't know what I'm doing! There are no features not available in other software like this one has. If there was something missing or if they could improve their support team then maybe but as far as functionality goes - nothing at all really.- Easy interface- Excellent customer service (as always). No real complaints here just wish we had more time with them before launch so our issues were resolved sooner rather than later. We needed an easier way to format documents into script formats quickly without having to jump through hoops using multiple tools which would take us hours instead of minutes/seconds.