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Azerbaijan, Baku
1 Level
672 Review
38 Karma

Review on Face++ by Christopher Morgan

Revainrating 3 out of 5

My frustrating experience with the online store THEFACESHOP

Let me tell you a story about my encounter with THEFACESHOP's online store. After reading raving reviews from friends, I made the decision to purchase some of their skincare products. I had no idea how frustrating and upsetting it would end up being. The website was clumsy and challenging to use, to start. Finding the items I was looking for took me a very long time, and even longer to work out how to put them in my shopping cart. And when I did manage to add everything I wanted, a shipping charge that felt excessive was tacked on. But I was determined to get my hands on those goods, so I went ahead with the purchase anyway. The situation really deteriorated at that point. I got a confirmation email after placing my purchase informing me that my items would be shipped out in 3-5 business days. great, I said. I'll have my goods quickly. Weeks passed, though, and my purchase was still nowhere to be seen. To find out what was going on, I attempted contacting customer service, but the phone lines were constantly busy and my emails received no response. Finally, after a month of waiting, my order came. An additional problem was that one of the goods was broken and useless. I made another attempt to get in touch with customer support, but to no avail. Overall, I had a terrible time shopping at THEFACESHOP's web store. I wouldn't suggest doing any online purchasing with them because of their clumsy website, outrageous shipping costs, and poor customer service. Look elsewhere for your hygiene needs to save yourself the hassle.

Pros
  • cruelty-free and kind to the environment.
Cons
  • Online customer support that is of a poor quality.