I like the features of MSP-Engine. The user interface is very user friendly. The product is cost effective. The support team is very helpful. It is a great product that we are using for our company. I don't have any dislike with the product. MSP-Engine is a good product for us.The price of MSP-Engine was cheaper than other products that we have in the market. It also helped us to save our company money. I like all the features of the MSP-Engine. I recommend mspEngine to all who are looking for low cost products. MspEngine helped us to reduce our development cost. It makes our work easy. I like the fact that the software can be used for almost any business. It is very easy to use and has many features. I like that the software is very customizable and can be used for a wide variety of industries. I dislike that some of the features are a little outdated and need to be updated. I am solving the problem of being able to have a central location for all of our customer service calls.