From purchase to delivery, everything was A+. Spot on. I wear a size 11 and that's what I ordered. At first look and feel these boots are impressive. The leather feels good, from sole to heel everything checked out. The laces are some of the best I've seen. I loosened the laces, spread the boot open ( the opening looked small to me). As I started to put my foot in, for an instance I thought they might be a 1/2 size small. Grabbed the heel of the boot and pushed. Like a glove I felt. Not tight at all. After getting the other foot situated I stood up. Plenty of room in the toe. I felt the support and quality right away. They feel so good I've been wearing them all day. There really wasn't a break in period. It's 11pm and I still have these boots on. So comfy I forget to give them a rest. Honestly, I've had work boots, cowboy boots, hiking and trail boots and I can tell from past experience these boots will last, look good and feel good. And they are Water Proof. What are you waiting for? Buy 'em. Your feet will thank you.