I love how easy it was for me as an end user/customer service agent who needed something simple but also very effective with our daily operations at work! It's not much more than just using excel if we don't have access to this program which allows us full use without having any issues like other programs do sometimes when trying new things out.
There are times where certain features aren’t readily available depending upon my location (country) within Canada - however there seems no issue accessing support via email from their website once logged into account details page allowing them time zone differences etc., they help provide great customer care services by answering questions quickly even outside normal business hours while providing assistance through phone calls too whenever required during working days / weekends throughout year round 24 hour availability 365 day per annum.