The best thing about this product is its user friendly interface which makes it easy to use even by novice users,it also has an excellent customer support team who are always ready to help you out in any way they can if need be. I have been using shield since last 4 years now but never had any issues with them at all. So far everything seems perfect from their end. If there was something i disliked then would say maybe price of subscription could go up just little bit more so as not to scare away new customers. We were looking forward when we will start our own business where we wanted multiple backups without having to worry too much over security aspect or anything else related to keeping files safe online. With nexeticknowledge came into picture right after reading some reviews regarding other products available in market.