I like all of the things - it's easy to use (I'm new), has great support when needed, and is very inexpensive compared to other competitors in this area. There are some minor bugs here and there but nothing major. It works well for my needs at this time. The only downside is that they don't have mobile apps so if someone wants to run tests from their phone/tablet then they're limited to desktop. Great product overall, we've been using since 2012 and haven't had any problems yet. This makes tracking our work easier than before as we used to rely heavily on spreadsheets or emailing ourselves logs.