Update 10/20/2022 - Upgraded from 1 to 3 stars The manufacturer contacted me and offered a refund. I accept. They even sent me a prepaid shipping label when I asked for it. I haven't really used the monitor given the issues I highlighted in my early reviews, so having $650 in my account was nice. Your customer service was very attentive and accommodating. However, once they received the refund, they asked me to go back to Revain and change my rating. They even offered me $20 for it. I didn't take the money and didn't intend to increase the rating as there was no new information about the monitor to force me to reconsider my rating. No matter how great the customer service is (and to be honest, they were great!), the product review is about the product, not the service. What makes me laugh is that if they really wanted a better review they could 1) keep the monitor and still give me a refund and ask me to verify additional information about the monitor that I have not previously verified, or 2) could send me their next model with improvements to parts of the product that have been criticized. It's hard to give a higher rating as it doesn't seem like the monitor improved just by sending it back. The issues I had with it are still issues, but now I just don't have a monitor to further evaluate. You may be wondering why I went ahead and upped the star rating. I did this because I checked my original rating and thought it might have been too low. It's not a terrible monitor. And since there aren't many 15-inch OLED monitors out there, at least this company is trying! And good customer service contributes significantly to product satisfaction. Although I didn't like this particular monitor, given their attention, I would rather buy other products from them. If you really need a portable monitor, this monitor might not be the best choice. But if you want an OLED monitor, want to be semi-permanent, don't mind pulling out an extra cable, and can find a suitable mount/stand option, then this monitor is worth considering. But let me be clear that it doesn't score more than three because it still doesn't do the most important things required to make a portable monitor useful and convenient. Update: 09/14/2022 - Downgrading from 2 to 1 star The company has contacted me to restart the screen under certain circumstances. They wrote back and said I need to connect it to an external power supply for the screen to work properly. While this "fixed" the problem, it was very disappointing as one of the reasons I bought the monitor was that it only required one cable. In addition, it not only requires a separate power supply, but also a lot of additional power. Therefore, it is not sufficient to connect the USB-C cable to another USB-C port on your computer. Now the company really hid at the end of the product description "If the OLED display has no external power supply, the maximum brightness of the display can only be adjusted to 20% brightness.)" Really? For a $600 monitor? An additional difficulty I had after my initial review was that the stand/screen protector is rubbish. It attaches to the back of the monitor with adhesive, but after a short while that adhesive has loosened and the stand doesn't stay attached to the monitor, essentially rendering the stand useless and leading me to look for something outside to support it. high. The original propeller angles aren't very good anyway. Why did I downgrade it from 2 stars, an already very low rating, to 1? Because for a device with such an incredibly high price (compared to similar monitors), it has too many problems. ------ Will be made and since the return period has already expired I cannot return it. It has issues with Windows 11 and reboots every time I try to maximize a window on it, sending that window back to the start screen. Color is ok but at times color and sharpness didn't look as good as on another 4k screen I compared next to it (non-OLED). I hope they fix the software problem, this problem is really hampering my work.
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