I got on 15 ://www.amazon.com/stores/node/15357647011?_encoding=UTF8&field-lbr_brands_browse-bin=eGeeTouch&ref_=w_bl_sl_ap_ap_web_1515764701). The lock worked fine until the Android phone app was updated on November 7th, 2018. My lock settings were completely gone, and when I tried to sign in to set them up again, I got a message that my email address doesn't exist. I'm at a loss as to what to do now. I created a new account and tried to set up the lock again but I can't create a new PIN so it won't pair. I have no plans to change the lock this month and I don't have enough money to buy a new one until December. I'm unprotected and the company isn't responding to my emails asking for help.
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