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Bosnia and Herzegovina, Sarajevo
1 Level
679 Review
34 Karma

Review on Yinggeli by Randy Washington

Revainrating 3 out of 5

Customer Service Review from Yinggeli Was Disappointing: I was quite dissatisfied with Yinggeli's customer service as a customer. I recently ordered a pair of shoes, and I couldn't wait to get them. I discovered they sent me the incorrect size when the box finally arrived.

I tried to get in touch with their customer service department, but I only got unhelpful and rude responses. It took me several tries to reach someone, and when I did, they were nasty and unwilling to accept responsibility for their error. They refused to accept blame for their blunder despite my numerous demands for a refund or exchange. Overall, I have had a very unpleasant and difficult experience with Yinggeli. I am discouraged and have lost faith in their brand because of their lack of concern for their clients and refusal to make amends for their errors. I wouldn't advise doing business with them, and I'll be moving my future purchases elsewhere.

Pros
  • Extensive variety of fashionable garments, footwear, and accessories.
Cons
  • inconsistent shoe and clothes sizes.