For the steep price, I'm sure this thing should run smoother. Menus and instructions are in English but not translated very well so it's confusing and unclear. I have an iPhone XS Max but the transfer stops at 499). It took more than 2 hours to transfer 499 photos. I have thousands I want to back up and it's taking too long to be practical. Also, the item I received had fingerprints, dirt and light scratches when I opened the box so I may have received an earlier returned item.
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