The case arrived with the keys and instructions included. I emailed the support team and received an immediate response. The solution is to make sure the combo is set to 0-0-0, then move the keyhole tab to the right. It opened right away! It would be helpful for them to include this in the description or add instructions on the outside of the box for people like me who have never had to use these things. I have to say I'm a little too excited to find out because it's exactly what I was looking for. I didn't need anything supernatural. Just something to put the drug in to keep someone from taking it. Customer service was polite and quick.
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