In general, I really liked the lumbar support pillow. I find it firm but not harsh or uncomfortable. I mostly use it in the car while driving and it provides good lower back support during a very long drive (90+ minutes one way). The mesh pillowcase isn't the softest I've felt, but I wouldn't say it's scratchy. It has a zip at the bottom which I assume you can take the insert out of the case. I tried pulling the pillow out to see how hard it would be but gave up because it was really hard and I was afraid I wouldn't be able to put the pillow back in. I think this can be solved by unzipping it just a little more. My only other criticism is about the box the pillow comes in. The packaging looks clean and professional, but on the box it says "wooden roll" when it should be "lumbar". This mistake, in my opinion, detracts from the professionalism of the company. But otherwise the product itself is good.
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