I like that it allows you to have multiple users with different roles/credentials so we can have access to information from anywhere and at any time. It's also easy enough for people who are just getting started with using it. The program doesn't always work as well when there aren't many employees or other administrators within an organization. Also, if your system isn't up-to date, sometimes it will not be able to recognize certain devices, which causes issues. We use this software to keep track of inmates throughout our facility.