I like how easy it was for me to get familiarized with this software because of all the training given by staff members at our local office during my first time using the program! My only dislike would be having more options available within certain sections such as Incident Management or Records/Reports section. The ease of use makes up for any dislikes i have about anything regarding this product specifically. This has been extremely helpful when we are trying to find evidence needed for an investigation which also helps ensure accuracy throughout the entire process leading towards prosecution if necessary.