We used fullintellm as our agency's tool during last year’s presidential election season in 2016 when we were working with several clients who wanted us help them monitor social platforms around that time period (including Twitter). The team was able use it well within an environment without direct access which made things easier! I think there are not many downsides other than if they could fix some bugs or glitches at times because sometimes certain features didn´t work very smoothly while others did but overall this is one great product - highly recommended!! They offer good support along side quality products/services too.- Working together towards providing better service delivery across all industries including public relations firms where communication skills matter most since its about reaching out effectively into different audiences through various methods such online medium etc..