I'm using this product for about 15 years now in my work as an IT consultant so far everything is ok but i would like that they improve some features such us email integration (integration between outlook/outlook express), user interface improvements etc., it's easy enought if you know what your doing there are no problems at all! Support from vision point systems team was excellent even when we had several issues while implementing their products into our environments - just call them up anytime during working hours any day anywhere around world ;) The support team is very knowledgeable. They are very helpful and always willing to listen to your needs and concerns. We have never had to deal with a technical issue during our implementation. They have been very responsive and helpful when issues arose. We have been pleased with the implementation of the system. We are able to store and share more patient records and have a system that is easy to use.