I'm revising my previous 2 star review. Within an hour of posting my initial review, the President of the company contacted me and said he would be shipping a second rod. I received the second rod within two days and it worked great! I cannot praise the honesty of this company enough. The fault was mine. Apparently I was trying to tighten the rod incorrectly. Holding the curved end in one hand and the lower end of the bar in the other hand, you can tighten or loosen the bar to adjust length by twisting the curved end. I tried to adjust by twisting the rubber cap that connects the two rods in the middle, much like you would tighten an adjustable curtain rod. I am waiting for the President to send me the return address for the second rod as I would not get the second rod for free. I only wish that every company works with the integrity of this and his CEO.
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