We're using the product for about 2 years now. The support is excellent, we have an engineer in our team who's always there to help us when we need it. I like that we can easily manage all of our applications in one place. In fact, it makes it very easy to keep track of what we have in production and what needs to be tested next. There isn't anything that I dislike about this product. I think they could add more features to make it easier for non-technical people to use but overall it works great! We were managing our applications and services in different places (AWS, GCP, Azure) and now everything is in one place.