I like that we are able to access our data in real time which is great, but honestly what's not really good about this tool? It works well as far has any of my requests go! Their support team can be super helpful too so if you have questions or need assistance they will get back right away (and sometimes even earlier). There isn't much bad here at all except maybe there could possibly by some more templates out there since it seems pretty limited now compared to other tools. But again nothing wrong per se just wish i had seen these options sooner because then things would've been easier/faster than having them send an email asking me how something was formatted etc..