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Review on πŸ–¨οΈ HP ENVY Photo 7155: Wireless All-in-One Printer with HP Instant Ink and Alexa Compatibility (K7G93A) by Adam Johnson

Revainrating 5 out of 5

HP supplies counterfeit cartridges

I am very disappointed in the HP ENVY Photo 7155 printer I set it up and put the ink cartridges that came with it. I had a small setup issue that was resolved with the help of an HP technician. This person suggested that I sign up for Instant Ink. I signed up for the program. A few weeks later, replacement cartridges arrived. Of course, the black ink ran out first. I replaced this cartridge with one supplied by Instant Ink. The printer informed me that the ink cartridge was COUNTERFEIT and that further action would void the warranty. I bought an HP 64XL cartridge ($40) and installed it. The alignment process did not complete. I contacted HP again and was told that the cartridge purchased will not be aligned as long as the printer is enrolled in the Instant Ink program. I was finally able to find a way to communicate with Instant Ink and was told they were going to unsubscribe my printer. Attempts to align the cartridge still fail. When I checked the status of the printer, I noticed that the color cartridge (included with the printer) is also COUNTERFEIT. Makes me question the honesty of HP and of course Instant Ink. I would never recommend an HP product.

Pros
  • One-year limited hardware warranty - 24/7 online support; This HP ENVY Photo 7155 All-in-One Printer replaces the HP ENVY 5660 All-in-One
Cons
  • Something is wrong