I originally bought one of these and was very pleased. There are no complaints other than missing a detail, which isn't critical. First of all I would give this item 5 stars. that was until we bought a second rug to increase the length of the original. The second carpet (not compared to the first carpet) was various shades of gray and cream and was missing any charcoal gray borders. I have emailed the company and I hope they can fix this error. After reading other reviews I realized this could be a common problem. *UPDATE* Contacted the company about missing parts and they were quick and friendly to respond and send replacement parts.
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