I like that it is very easy for customers to navigate as well as use. It also allows me to see where my customer base is located in different areas of our country, so we can focus more time on specific regions. Sometimes the chat window takes too long to load up when there are many people online or chatting. We do not have an app yet but they said it would be coming soon. Try using this software if you haven't already! You will love that it helps increase sales while keeping customers happy. This has helped us keep our customer service team busy all day instead of calling them after hours which saves a lot of resources.