I like how it's easy for me as an admin because i have all my chats logged into one place! It also has live video which makes things easier when we need help with something or if someone needs assistance from us at our office but isn't able to leave their workstation (for whatever reason).
Sometimes there are glitches/disconnects so sometimes its hard keeping up w people who may be away during this period- especially since they aren’t always online 24hrs per day either lol not sure what else really though? Try out different features such as making groups etc.. Maybe even try using other clients too just compare them against eachother :) We use astracat mainly due to ease of access via computer /mobile device compared others mentioned above however; maybe some more advanced functions could improve user experience e g make phone calls possible through client rather than having 2 apps open separately! Definitely worth trying :D.