When I received this item it looks and works as described but it appeared a little scratched on the underside along with a few other marks. I wouldn't complain but hung it in a brand new room instead of putting it on a table. I contacted the company and found that it looks scratched from the molding process and it's a plastic material so I understood but still didn't want to hang it in a new room. This company fixed the issue right away, contacted me with updates, and sent me a tracking number for a replacement. I value customer service. I have a smaller version of the fireplace that is made out of harder plastic and looks very nice. I am very happy with the flashlight and the customer service has been excellent. In good faith, this company immediately responded and corrected the situation.
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