Review on PYKAL Thermal Coffee Carafe - 68Oz/2 liter, Heavy-Duty, Lab Tested 24HR > 140F, 2-Year Warranty, Free Long Handle Brush, Vacuum Insulated Coffee Pot with Satin Finish by Rene Putman

Looks good but doesn't keep liquids hot for more than 2 hours. I tested it with morning coffee and boiling water for 2 weeks and it is like this. I do not recommend this product, unfortunately I will have to buy another brand. This is a continuation of my original review. I received an email from "Lily - Customer Satisfaction Manager" saying they are sorry I had this issue and that they are 62 years old. I'm not sure why she (I assume she) put her age. I am 73 years old. She asked me to run a series of tests. I did these tests and got the same results ie the carafe doesn't keep the heat very long, around 2 hours. I shared my findings with them and they replied that it appears I had a defective product and that they would replace it on condition that I delete my review and send my address. I sent them my address and they said they would not replace the item unless I delete my review. I will not remove my review until I receive a replacement and then test it to make sure it works as advertised. For reference, other product vendors have no doubts about my situation, for example I bought a pair of Bose noise-cancelling headphones a while ago. return. I contacted them and told them there was a problem, they didn't hesitate, they apologized, asked me to give them the full credit back and paid the cost of the return. It is now Monday September 24th, so far there has been no response or feedback regarding the defective product. The customer service of the "company" is extremely bad. However, they will not guarantee or exchange the product if you leave an "honest" negative feedback. I was just giving my opinion on my results. I would not recommend buying anything from them. Now I have to buy another product and lost the price of "PYKAL".