Our implementation was simple and the transition between our old system and our new platform was straight forward. The product has been very helpful in managing our business operations and marketing efforts. I have seen no downsides to this software. The customer service has been fantastic. If you need a solid print management system, PrintPLANR is the way to go. We use it to track and monitor all our printing needs. It has also allowed us to streamline our workflow and make sure we are getting the most out of every piece of paper we use with our clients.