Depending on what you think, this is my third contact with this brand: Your first DVD player, which I bought many years ago, broke on me just a week or two before the warranty expired ( usually on the contrary, round and other dies with me immediately AFTER the end of the warranty; exceptionally not this time). I contacted the seller/manufacturer and they sent me a new unit within a few days without batting an eyelid. That's what I call customer service! So when I was looking for a different unit for our guest room recently, it was easy. And what can I say - I do not regret it. As other reviewers have pointed out, this tiny device is very easy to set up and the image quality (by my modest standards) is excellent. I had no problems with the remote control and am amazed by the compact size of this unit and the fact that it is USB powered - great! Having a large selection of European DVDs, I also appreciate this machine's ability to handle multiple standards (which is partly why I chose it to start with). Is there room for improvement? Of course. For example, the device could be quieter, but for the price I find the volume acceptable and the overall performance of the player excellent. The best part is that I can say from personal experience that the company stands behind their products. I tip my hat!
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