I love it it's great I'm having some connection issues but it's more my iPad than my keyboard so I just restart my iPad and it works for a long time Time. I don't use the keyboard backlight that often because I don't need it yet, but I know to turn it on when I need it at night. The battery is great, lasts a long time. I don't know about customer service yet, but they say if a product breaks replace it for free, so it's a pro. This works well for me because I don't have a laptop, I just bought an iPad and used it to make a computer out of it and I need it for school especially now that it's at home. Overall a great product, I will update if different.
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