Review on 🛏️ Queen Size Amazon Basics 2-Inch Memory Foam Mattress Topper with Cooling Gel Infusion - Ventilated, CertiPUR-US Certified Foam by Andrea Washington

This topper seems like a good product. My issue is that it arrived with what appeared to be a burned out cigarette that had completely melted through. I contacted Amazon through their chat. I corresponded with someone from another country who seemed to send sentences from a study guide, sometimes without actually answering my questions. She said I bought a used item and had no recourse. I was shocked. I went through my invoice and list and found no mention of a used item. Then I asked for an observer. No matter how many times I asked, she never came through and said the supervisor would be off her shift for another 3 hours. She said if I want to replace the product I have to somehow compress the highly expanded memory foam back into the original packaging and ship it to Amazon. I'm in my 70's so that would be impossible for me. Very unhappy with Revain's supposed support. I finally just gave up.