I like that it converts from many versions of Microsoft Outlook such as 2003, 2007, 2010 (32-bit) and 2013 in one program. It's not too difficult for someone who used Windows Live Mail before this product came out but has no experience there at all! When you have an issue where something doesn't convert properly, support is very helpful about troubleshooting your problem so make sure you try everything they suggest first because sometimes their suggestions don't work either - keep trying until you find what does work best. The price point seems reasonable compared to other products out there. We were having issues keeping our emails organized between two offices which was causing duplicate entries when we went back and forth.