Review on SmartDocs Bot Platform by Dean Ledet

- The ability for users across different department with no technical background can easily use bots.- Great integration capabilities- Helps companies improve productivity by automating repetitive tasks.

I dislike nothing about bot platform so far other than its pricing structure which is bit expensive but worth it if you are looking into building better customer experiences through chat or messenger interface. We have used this tool to automate our ticketing system where we had previously been using email communication only. This has helped us solve some issues like tracking tickets more efficiently as well as resolving queries faster without having to wait long queues at office hours.