I love having access to different types tools that can be used by my team members who are located across several countries or even continents! The ability it offers me as an administrator allows us be able give our clients what they need without being limited geographically which makes this tool great from both perspectives!! Nothing so far but everything has been easy going thusfar.
If you're looking into getting one try out their free trial first because there's no way your organization will know if its right until after trying some features/tools within the program itself. ! It helps employees create reports when needed (or not) while also allowing them have more control over data collection than other programs offered elsewhere.