It is very user friendly, I don't have to worry about any computer skills or anything technical at all! The customer service team are fantastic too- they will go above & beyond for you every time!! Nothing really as it's such great software but if there was more transport management features then that would be good (such as being able to add drivers etc). We use this system in order run my business efficiently with everything from dispatching staff members out into work orders/jobs via GPS tracking using their app which saves me so much hassle when trying find them somewhere else due to having no internet connection.