I like that they offer both free and premium versions of their software, so it's not too expensive. They also have great customer service! It took me a while for them to respond to my query regarding the pricing difference between the two plans. However, once I got a reply, I realized it was very helpful and informative. I am currently using the free version of their software and it works really well for my needs. I haven't run into any problems or issues thus far, but if there are any then they're more than willing to address those concerns. I'd recommend this product because it has helped me immensely when it comes to keeping track of visitors to various spots within my business.